भारत सरकार
उपभोक्ता मामले विभाग
emblem of india logo
Department of Consumer Affairs
Government of India
CONFONET
(Computerization and Computer Networking of Consumer Commissions in Country)

To provide simple, speedy and inexpensive redressal of consumer disputes, the CPA envisages a 3-tier quasi-judicial machinery at the National, State and District levels.

  1. National Consumer Dispute Redressal Commission (NCDRC), known as National Commission, deals with complaints involving costs and compensation higher than Rs. Two Crore and and also have Appellate and Revisional jurisdiction from the orders of State Commissions or the District Commission as the case may be.
  2. State Consumer Dispute Redressal Commission (SCDRC), known as State Commission, deals with complaints involving costs and compensation higher than Rs. Fifty Lakh and less than Rs. Two Crore and also have Appellate and Revisional jurisdiction from the orders of the District Commission as the case may be.
  3. District Consumer Dispute Redressal Commission (DCDRC), known as District Commission, deals with complaints involving costs and compensation less than Rs. fifty Lakh.

Consumers can file different types of complaints depending on their specific grievance by visiting the Consumer Court at the district, state or national level along with the documents required for filing the complaint. Following is a list of documents that the prospective complainants need to carry with them to the Consumer Court at the time of filing the complaint.

Cases at District Commissions

  1. FEE FOR MAKING COMPLAINANT,IF REQUIRED(IN THE NAME OF REGISTRAR,NCDRC,NEW DELHI)
  2. COMPLAINT WITH AFFIDAVIT
  3. SUPPORTING DOCUMENTS IN FAVOUR OF THE COMPLAINT E.G. RECEIPT, VOUCHER ETC.
  4. LIMITATIONS, IF ANY (2 YEARS FROM CAUSE OF ACTION)
  5. INDEX

  1. MISCELLANEOUS APPLICATION WITH AFFIDAVIT
  2. SUPPORTING DOCUMENTS IN FAVOUR OF MA
  3. INDEX

  1. COMPLAINT WITH AFFIDAVIT
  2. SUPPORTING DOCUMENTS IN FAVOUR OF THE COMPLAINT E.G. RECEIPT, VOUCHER ETC.
  3. LIMITATIONS, IF ANY (2 YEARS FROM CAUSE OF ACTION)
  4. FEE FOR MAKING COMPLAINT
  5. INDEX

  1. EXECUTION APPLICATION WITH AFFIDAVIT
  2. CERTIFIED COPY OF IMPUGNED ORDER(S)
  3. LIMITATIONS, IF ANY
  4. INDEX
Cases at State Disputes Redressal Commissions

  1. FEE FOR MAKING COMPLAINANT,IF REQUIRED(IN THE NAME OF REGISTRAR,NCDRC,NEW DELHI)
  2. COMPLAINT WITH AFFIDAVIT
  3. SUPPORTING DOCUMENTS IN FAVOUR OF THE COMPLAINT E.G. RECEIPT, VOUCHER ETC.
  4. LIMITATIONS, IF ANY (2 YEARS FROM CAUSE OF ACTION)
  5. INDEX

  1. MISCELLANEOUS APPLICATION WITH AFFIDAVIT
  2. SUPPORTING DOCUMENTS IN FAVOUR OF MA
  3. INDEX

  1. COMPLAINT WITH AFFIDAVIT
  2. SUPPORTING DOCUMENTS IN FAVOUR OF THE COMPLAINT E.G. RECEIPT, VOUCHER ETC.
  3. LIMITATIONS, IF ANY (2 YEARS FROM CAUSE OF ACTION)
  4. FEE FOR MAKING COMPLAINT
  5. INDEX

  1. STAY APPLICATION WITH AFFIDAVIT,IF REQUIRED
  2. CERTIFEID COPY OF ORDER OF STATE COMMISSION
  3. REVISION PETITION WITH AFFIDAVIT
  4. COPY OF ORDER OF DISTRICT COMMISSION
  5. LIMITATIONS, IF ANY (WITHIN 90 DAYS OF THE RECEIPT OF THE ORDER)
  6. SUPPORTING DOCUMENTS IN FAVOUR OF RP
  7. INDEX

  1. TRANSFER APPLICATION WITH AFFIDAVIT
  2. INDEX

  1. EXECUTION APPLICATION WITH AFFIDAVIT
  2. CERTIFIED COPY OF IMPUGNED ORDER(S)
  3. LIMITATIONS, IF ANY
  4. INDEX

  1. CERTIFEID COPY OF ORDER OF NATIONAL COMMISSION
  2. APPLICATION FOR REVIEW WITH AFFIDAVIT
  3. SUPPORTING DOCUMENTS IN FAVOUR OF REVIEW APPLICATION
  4. LIMITATIONS, IF ANY (WITHIN 30 DAYS OF THE RECEIPT OF THE ORDER)
  5. INDEX

  1. MEMO OF APPEAL WITH AFFIDAVIT
  2. STAY APPLICATION WITH AFFIDAVIT,IF REQUIRED
  3. CERTIFEID COPY OF ORDER OF STATE COMMISSION
  4. BANK DRAFTS(IN THE NAME OF REGISTRAR,NCDRC,NEW DELHI)
  5. LIMITATIONS, IF ANY (WITHIN 30 DAYS OF THE RECEIPT OF THE ORDER)
  6. ANY OTHER DOCUMENTS REQUIRED
  7. MISCELLANEOUS APPLICATION WITH AFFIDAVIT
  8. SUPPORTING DOCUMENTS IN FAVOUR OF MA
  9. INDEX

  1. APPLICATION
  2. CERTIFIED COPY OF ORDER OF DISTRICT COMMISSION

  1. MEMO OF APPEAL WITH AFFIDAVIT
  2. CERTIFIED COPY OF ORDER OF DISTRICT COMMISSION
  3. STAY APPLICATION WITH AFFIDAVIT,IF REQUIRED
  4. ANY OTHER DOCUMENTS REQUIRED
  5. LIMITATIONS, IF ANY
  6. FDR, If Required
  7. INDEX
Cases at National Consumer Disputes Redressal Commission (NCDRC)

  1. FEE FOR MAKING COMPLAINANT,IF REQUIRED(IN THE NAME OF REGISTRAR,NCDRC,NEW DELHI)
  2. INDEX
  3. COMPLAINT WITH AFFIDAVIT
  4. SUPPORTING DOCUMENTS IN FAVOUR OF THE COMPLAINT E.G. RECEIPT, VOUCHER ETC.
  5. LIMITATIONS, IF ANY (2 YEARS FROM CAUSE OF ACTION)

  1. MISCELLANEOUS APPLICATION WITH AFFIDAVIT
  2. SUPPORTING DOCUMENTS IN FAVOUR OF MA
  3. INDEX

  1. STAY APPLICATION WITH AFFIDAVIT,IF REQUIRED
  2. CERTIFEID COPY OF ORDER OF STATE COMMISSION
  3. REVISION PETITION WITH AFFIDAVIT
  4. COPY OF ORDER OF DISTRICT COMMISSION
  5. LIMITATIONS, IF ANY (WITHIN 90 DAYS OF THE RECEIPT OF THE ORDER)
  6. SUPPORTING DOCUMENTS IN FAVOUR OF RP
  7. INDEX

  1. TRANSFER APPLICATION WITH AFFIDAVIT
  2. INDEX

  1. INDEX
  2. EXECUTION APPLICATION WITH AFFIDAVIT
  3. CERTIFIED COPY OF IMPUGNED ORDER(S)
  4. LIMITATIONS, IF ANY

  1. CERTIFEID COPY OF ORDER OF NATIONAL COMMISSION
  2. APPLICATION FOR REVIEW WITH AFFIDAVIT
  3. SUPPORTING DOCUMENTS IN FAVOUR OF REVIEW APPLICATION
  4. LIMITATIONS, IF ANY (WITHIN 30 DAYS OF THE RECEIPT OF THE ORDER)
  5. INDEX

  1. MEMO OF APPEAL WITH AFFIDAVIT
  2. STAY APPLICATION WITH AFFIDAVIT,IF REQUIRED
  3. CERTIFEID COPY OF ORDER OF STATE COMMISSION
  4. BANK DRAFTS(IN THE NAME OF REGISTRAR,NCDRC,NEW DELHI)
  5. LIMITATIONS, IF ANY (WITHIN 30 DAYS OF THE RECEIPT OF THE ORDER)
  6. INDEX
  7. ANY OTHER DOCUMENTS REQUIRED
  8. MISCELLANEOUS APPLICATION WITH AFFIDAVIT
  9. SUPPORTING DOCUMENTS IN FAVOUR OF MA

  1. APPLICATION
  2. COPY OF ORDER OF DISTRICT COMMISSION

  1. APPLICATION
  2. COPY OF ORDER OF DISTRICT COMMISSION

  1. COMPLAINT WITH AFFIDAVIT
  2. SUPPORTING DOCUMENTS IN FAVOUR OF THE COMPLAINT E.G. RECEIPT, VOUCHER ETC.
  3. LIMITATIONS, IF ANY (2 YEARS FROM CAUSE OF ACTION)
  4. FEE FOR MAKING COMPLAINT
  5. INDEX

  1. APPLICATION
  2. COPY OF ORDER OF DISTRICT COMMISSION

  1. APPLICATION
  2. COPY OF ORDER OF DISTRICT COMMISSION